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        <title>Help</title>
        <description>Help</description>
        <link>http://massmind.com/4899</link>
        <lastBuildDate>Thu, 29 Jul 2010 11:45:00 -0400</lastBuildDate>
        <generator>FeedCreator 1.7.2</generator>
        <item>
            <title>How to Join the LinkedIn Networking Group</title>
            <link>http://massmind.com/14254/How_to_Join_the_LinkedIn_Networking_Group</link>
            <description><![CDATA[<object class="embeddedObject" width="550" height="537"><param name="movie" value="http://content.screencast.com/users/jgdeutsch/folders/Jing/media/2d8c4b39-2728-4068-ada4-bbe778c9f0d1/jingswfplayer.swf" /><param name="quality" value="high" /><param name="bgcolor" value="#FFFFFF" /><param name="flashVars" value="containerwidth=550&amp;containerheight=537&amp;thumb=http://content.screencast.com/users/jgdeutsch/folders/Jing/media/2d8c4b39-2728-4068-ada4-bbe778c9f0d1/FirstFrame.jpg&amp;content=http://content.screencast.com/users/jgdeutsch/folders/Jing/media/2d8c4b39-2728-4068-ada4-bbe778c9f0d1/2010-06-10_1153.swf&amp;blurover=false" /><param name="allowFullScreen" value="true" /><param name="scale" value="showall" /><param name="allowScriptAccess" value="always" /><param name="base" value="http://content.screencast.com/users/jgdeutsch/folders/Jing/media/2d8c4b39-2728-4068-ada4-bbe778c9f0d1/" /></object>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Thu, 10 Jun 2010 20:09:39 -0400</pubDate>
            <guid>http://massmind.com/14254/How_to_Join_the_LinkedIn_Networking_Group</guid>
        </item>
        <item>
            <title>WebDrive MAC client settings</title>
            <link>http://massmind.com/14245/WebDrive_MAC_client_settings</link>
            <description><![CDATA[<p><span style="font-size:12pt;">Please check the following settings in your site profile and make any updates necessary:<br /><br /><b>on the MacFUSE options tab</b></span></p>
<p><span style="font-size:12pt;"><br />
1) Set the MacFUSE timeout to be 300 seconds. This is the amount of Time that Finder will wait for a response from WebDrive (and thus the remote IIS server) before dismounting the drive in error<br /></span></p>
<p><span style="font-size:12pt;">2) turn off 'Mount as Local Device'.<br /></span></p>
<p><span style="font-size:12pt;">3) turn ON 'Allow Others'<br /></span></p>
<p><span style="font-size:12pt;">4) under Other Options, add the word noappledouble<br /><br /><b>Ont he Internet tab</b><br /></span></p>
<p><span style="font-size:12pt;">1) Set the # of Retries to 1<br /></span></p>
<p><span style="font-size:12pt;">2) Set the Timeout to 10 seconds (this is the amount of time that WebDrive will 'hang' </span><span style="font-size:12pt;">after it receives a 204 response from the server). If you make it too short, you may get errors so 10-15 seconds is about the shortest I would recommend<br /><br /></span><b><span style="font-size:12pt;">On the Cache tab</span></b></p>
<p><span style="font-size:12pt;"><br />
1) Folder Cache -&gt; 600 seconds<br /></span></p>
<p><span style="font-size:12pt;">2) File Cache -&gt; 600 Seconds<br /></span></p>
<p><span style="font-size:12pt;">3) 'Not Found' Cache -&gt; 60 Seconds<br /></span></p>
<p><span style="font-size:12pt;">4) For testing, I had both the Purge options enabled, but you can probably Disable both of them. Note that if they are enabled, mounting/unmounting could be a little slower due to the purging.<br /><br /></span></p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 09 Jun 2010 15:34:53 -0400</pubDate>
            <guid>http://massmind.com/14245/WebDrive_MAC_client_settings</guid>
        </item>
        <item>
            <title>SureDesk™ Care &amp;amp; Feeding</title>
            <link>http://massmind.com/13332/SureDesk_Care_amp_Feeding</link>
            <description><![CDATA[<p><span style="line-height:29px;font-family:Calibri, sans-serif;color:rgb(54,95,145);font-size:24px;" class="Apple-style-span">The SureDesk is a Work in Progress<img hspace="5" alt="" vspace="5" align="right" width="248" height="125" src="http://imgdr.massmind.com/uploads/suretech/images/SureDesk%20Lappy.png" /></span></p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you.</p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.</p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. </p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">The better you can understand the SureDesk, the better the experience is likely to work for you.</p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Please keep in mind:</p>
<ul style="padding-bottom:0px;padding-left:40px;padding-right:0px;color:#31332f;padding-top:0px;"><li style="line-height:18pt;font-family:Calibri, sans-serif;font-size:13pt;">The SureDesk does not exist anywhere that you can touch it. We rely on &quot;virtualization&quot; technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a &quot;virtual&quot; desktop.</li>
</ul><p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">How this is different from what you may ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 23 Dec 2009 09:44:30 -0400</pubDate>
            <guid>http://massmind.com/13332/SureDesk_Care_amp_Feeding</guid>
        </item>
        <item>
            <title>Setting up Microsoft Entourage 2008 for use with SureMail</title>
            <link>http://massmind.com/13305/Setting_up_Microsoft_Entourage_2008_for_use_with_SureMail</link>
            <description><![CDATA[<p> </p>
<div>
<div style="margin-bottom:0pt;"><b><span style="font-size:14pt;font-family:Arial, 'sans-serif';">Setting up Microsoft Entourage 2008 for use with SureMail</span></b></div>
<div style="margin-bottom:0pt;"> </div>
<div style="margin-bottom:0pt;"><b> </b></div>
<div style="margin-bottom:0pt;"><b><i><span style="font-size:10pt;font-family:Arial, 'sans-serif';">Introduction</span></i></b></div>
<div style="margin-bottom:0pt;"><span style="font-size:10pt;font-family:Arial, 'sans-serif';">Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your SureMail mailbox.  With Entourage 2008 linked to SureMail, youll have access to your SureMail e-mail and your organizations Global Address List. In addition, your Entourage Address Book will be synchronized with your SureMail Contacts, and your Entourage Calendar will be synchronized with your TSureMail Calendar.  </span></div>
<div style="margin-bottom:0pt;"> </div>
<div style="margin-bottom:0pt;"> </div>
<div style="margin-bottom:0pt;"> </div>
<div style="margin-bottom:0pt;"> </div>
<div style="margin-bottom:0pt;"> </div>
<div style="margin-bottom:0pt;"><b><i><span style="font-size:10pt;font-family:Arial, 'sans-serif';">Setting up Entourage 2008</span></i></b></div>
<div> </div>
<div style="margin-left:0in;text-indent:-.25in;"><span style="font-size:10pt;font-family:Arial, 'sans-serif';">1.</span><span style="font-size:7pt;font-family:'Times New Roman', serif;">    </span><span style="font-size:10pt;font-family:Arial, 'sans-serif';">Start Entourage 2008.  If you are opening it for the first time, youll be presented with the Setup Wizard.  Choose &quot;Start Entourage Without Importing Anything&quot;, and click the right arrow.</span></div>
<div style="margin-left:0in;text-indent:-.25in;"><span style="font-size:10pt;font-family:Arial, 'sans-serif';">2.</span><span style="font-size:7pt;font-family:'Times New Roman', serif;">    </span><span style="font-size:10pt;font-family:Arial, 'sans-serif';">On the next screen, enter your email address and click the checkbox labeled My Account is on an Exchange server.  Then click the right arrow:</span></div>
<div style="margin-left:0in;"><span style="font-size:10pt;font-family:Arial, 'sans-serif';"><img height="519" alt="Picture 2.png" width="576" border="0" src="http://www.thoughtbus.com/customer_support/SetupConnection/Procedures/Setting%20up%20Entourage%202008%20with%20Thoughtbus_files/image002.png" /></span></div>
<div style="margin-left:0in;"><span style="font-size:10pt;font-family:Arial, 'sans-serif';">You will see a screen stating that your account cannot be ...</span></div></div>]]></description>
            <author>Bonnie Little</author>
            <source>massmind</source>
            <pubDate>Mon, 07 Dec 2009 15:45:18 -0400</pubDate>
            <guid>http://massmind.com/13305/Setting_up_Microsoft_Entourage_2008_for_use_with_SureMail</guid>
        </item>
        <item>
            <title>Exchange ActiveSync: Windows Moble 6.0 Setup</title>
            <link>http://massmind.com/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup</link>
            <description><![CDATA[<div class="Section1">
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:12pt;">Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard</span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Pre-requisites for wireless setup</span></u></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">You will need the following items to get started:</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;text-indent:-.25in;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">-          Thoughtbus mailbox</span></p>
<p style="line-height:normal;text-indent:-.25in;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">-          Active Internet connection to Windows Mobile Smartphone</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Wireless ActiveSync setup</span></u></i></b></p>
<ol style="margin-top:0in;" type="1"><li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Ensure that your wireless device is in an area with good data network reception.</span></li>
    <li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">From your main screen, choose Start</span></li>
</ol><p style="line-height:normal;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"><img src="http://www.thoughtbus.com/customer_support/SetupConnection/Procedures/Wireless%20ActiveSync%20setup%20for%20Windows%20Mobile%206%20Standard_files/image001.jpg" width="233" height="491" alt="" /></span></p>
<ol style="margin-top:0in;" type="1" start="3"><li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Then, choose Messaging:</span></li>
</ol><p style="line-height:normal;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"><img src="http://www.thoughtbus.com/customer_support/SetupConnection/Procedures/Wireless%20ActiveSync%20setup%20for%20Windows%20Mobile%206%20Standard_files/image002.jpg" width="232" height="492" alt="" /></span></p>
<ol style="margin-top:0in;" type="1" start="4"><li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">On the next screen, select Add ...</span></li></ol></div>]]></description>
            <author>Seth Spanogle</author>
            <source>massmind</source>
            <pubDate>Wed, 28 Oct 2009 09:33:03 -0400</pubDate>
            <guid>http://massmind.com/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup</guid>
        </item>
        <item>
            <title>Setting Up SureMail With Entourage 2008</title>
            <link>http://massmind.com/12983/Setting_Up_SureMail_With_Entourage_2008</link>
            <description><![CDATA[<p style="margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:14pt;">Setting up Microsoft Entourage 2008 for use with Thoughtbus</span></b></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></i></b></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Introduction</span></i></b></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your SureMail mailbox.  With Entourage 2008 linked to SureMail, youll have access to your SureMail e-mail and your organizations Global Address List. In addition, your Entourage Address Book will be synchronized with your Contacts, and your Entourage Calendar will be synchronized with your Exchange Calendar.  Also, when you invite other SureMail users in your organization to meetings, you can view their free/busy information.</span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">In addition, youll have read/write access to Public Folders from Entourage 2008. Note that you will only be able to see and use Public Folders that store mail items, contacts, and calendars  not those that store notes or tasks. For full access to Public Folders, log on using Outlook Web Access at <a href="https://outlook.suretech.com"><u><font color="#0000ff">https://outlook.suretech.com</font></u></a> . -- please note this is only available on Exchange 2003, not on Exchange 2007.</span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Setting up Entourage 2008</span></i></b></p>
<p class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="text-indent:-.25in;margin-left:0in;" class="MsoListParagraph"><span style="font-family:'...&lt;/div&gt;&lt;/body&gt;&lt;/html&gt;';"></span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>massmind</source>
            <pubDate>Wed, 30 Sep 2009 14:10:45 -0400</pubDate>
            <guid>http://massmind.com/12983/Setting_Up_SureMail_With_Entourage_2008</guid>
        </item>
        <item>
            <title>Customer Support</title>
            <link>http://massmind.com/12917/Customer_Support</link>
            <description><![CDATA[<p style="margin:0in 0in 0pt;line-height:24pt;"><span style="font-size:18pt;color:#0070c0;font-family:Calibri, sans-serif;"><b>Our team is here to help</b></span></p>
<p style="line-height:16pt;"><span style="font-size:14pt;color:#31332f;font-family:Calibri, sans-serif;">We make it easy to get support for any aspect of your IT with just one email or phone call. </span></p>
<p style="line-height:16pt;"><span style="font-size:14pt;color:#31332f;font-family:Calibri, sans-serif;">Our primary hours are work day hours, with premium support available after hours. </span></p>
<p style="line-height:16pt;"><span style="font-size:14pt;color:#31332f;font-family:Calibri, sans-serif;">The <b>easiest way to get support</b> is to <b>email</b> us at:</span></p>
<p style="line-height:5pt;"> </p>
<p></p><table style="margin:auto auto auto 60pt;border-collapse:collapse;" cellspacing="0" cellpadding="0" width="402" border="0"><tbody><tr style="height:19.7pt;"><td style="border-right:#000000 1pt solid;padding-right:5.4pt;border-top:#000000 1pt solid;padding-left:5.4pt;padding-bottom:0in;border-left:#000000 1pt solid;width:301.5pt;padding-top:0in;border-bottom:#000000 1pt solid;height:19.7pt;background-color:transparent;" valign="top" width="402" colspan="2">
            <div style="font-weight:normal;font-size:22pt;margin:0in 0in 0pt;color:#0070c0;line-height:26pt;font-family:Calibri, sans-serif;" align="center">solutions@suretech.com</div>
            </td>
        </tr><tr style="height:19.7pt;"><td style="border-right:#000000 1pt solid;padding-right:5.4pt;border-top:#ece9d8;padding-left:5.4pt;padding-bottom:0in;border-left:#000000 1pt solid;width:130pt;padding-top:0in;border-bottom:#000000 1pt solid;height:19.7pt;background-color:transparent;" valign="top" width="228">
            <div style="font-weight:bold;font-size:14pt;margin:0in 0in 0pt;line-height:18pt;font-family:Calibri, sans-serif;" align="center">8 am  6 pm M-F</div>
            <div style="font-weight:bold;font-size:14pt;margin:0in 0in 0pt;line-height:18pt;font-family:Calibri, sans-serif;" align="center">Business Hours</div>
            </td>
            <td style="border-right:#000000 1pt solid;padding-right:5.4pt;border-top:#ece9d8;padding-left:5.4pt;padding-bottom:0in;border-left:#ece9d8;width:171.5pt;padding-top:0in;border-bottom:#000000 1pt solid;height:19.7pt;background-color:transparent;" valign="top" width="174">
            <div style="font-weight:bold;font-size:14pt;margin:0in 0in 0pt;line-height:18pt;font-family:Calibri, sans-serif;" align="center">After Hours</div>
            <div style="font-weight:normal;font-size:14pt;"></div></td></tr></tbody></table>]]></description>
            <author>David McKinnis</author>
            <source>massmind</source>
            <pubDate>Tue, 15 Sep 2009 21:17:28 -0400</pubDate>
            <guid>http://massmind.com/12917/Customer_Support</guid>
        </item>
        <item>
            <title>How to Install IT Reach</title>
            <link>http://massmind.com/12562/How_to_Install_IT_Reach</link>
            <description><![CDATA[<p>     1.   Go to <a href="https://secure.logmein.com/">https://secure.logmein.com/</a> and log in.</p>
<p>     2.   Click on &quot;<b>Installation Links&quot;</b> on the side bar</p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/logmein1.png" /></p>
<p>     3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.</p>
<p>     4.   Copy and paste the installation link into a browser to open the installation page.</p>
<p>     5.   Read the instructions and write a name for the computer. Check the &quot;<b>I have received this link from a trusted source&quot;</b> box and hit the &quot;<b>Continue&quot;</b> button.</p>
<p><img alt="" width="431" height="318" src="http://imgdr.massmind.com/uploads/suretech/images/logmein2.png" /></p>
<p>      6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.</p>
<p><img alt="" width="254" height="198" src="http://imgdr.massmind.com/uploads/suretech/images/logmein3.png" /></p>
<p>      7.  Once it is done installing check the My Computers page to make sure the computer is listed.</p>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Mon, 04 May 2009 13:31:43 -0400</pubDate>
            <guid>http://massmind.com/12562/How_to_Install_IT_Reach</guid>
        </item>
        <item>
            <title>Invitation To The SureNetwork™ Assessment Program Survey</title>
            <link>http://massmind.com/12468/Invitation_To_The_SureNetwork_Assessment_Program_Survey</link>
            <description><![CDATA[<p><span class="Apple-style-span" style="font-family: Times; font-size: 15px; "> </span></p>
<p style="margin-top: 0.5em; margin-right: 0px; margin-bottom: 0.5em; margin-left: 0px; line-height: 1.5em; font: normal normal normal 12px/normal 'Trebuchet MS', Helvetica, Arial, Tahoma, Verdana, sans-serif; ">&nbsp;<b><font size="6"><span><span><span><span><font face="Tahoma" color="#365f91" size="5">Survey Overview</font></span></span></span></span><font size="5"><font color="#365f91"><font face="Tahoma"><span><span><span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></span></span></font></font></font></font></b></p>
<div style="margin-top: 10pt; margin-right: 0in; margin-bottom: 0pt; margin-left: 0.25in; "><b><font size="5"><span><span><span><span><font face="Calibri" color="#365f91" size="4">Methodology</font></span></span></span></span></font></b></div>
<div style="margin-top: 6pt; margin-right: 0in; margin-bottom: 6pt; margin-left: 0.25in; "><span style="font-family: Arial; "><img height="120" alt="SureTech.com Logo" hspace="12" width="120" align="left" border="1" src="http://imgdr.massmind.com/uploads/suretech/images/homepage_logo_jpg.jpeg" /></span></div>
<div style="margin-top: 6pt; margin-right: 0in; margin-bottom: 6pt; margin-left: 0.25in; "><span style="color: rgb(54, 95, 145); "><span style="font-family: Arial; ">The Sure Network&trade; Assessment Program (SNAP) is an analytical process and interactive workshop that helps Provider and Client to collaboratively define and evaluate a Provider engagement process.&nbsp;The survey and report allow Provider to assess Client current processes, methods, infrastructure, goals and objectives and to understand Client&rsquo;s business drivers.&nbsp;The survey and report also allow Client to asses Provider working services practice and methods.</span></span></div>
<div style="margin-top: 6pt; margin-right: 0in; margin-bottom: 6pt; margin-left: 0.25in; "><font class="Apple-style-span" color="#365F91" face="Tahoma"><br />
</font></div>
<p>&nbsp;</p>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 08 Apr 2009 14:13:13 -0400</pubDate>
            <guid>http://massmind.com/12468/Invitation_To_The_SureNetwork_Assessment_Program_Survey</guid>
        </item>
        <item>
            <title>How do I login securely using a password?</title>
            <link>http://massmind.com/11706/How_do_I_login_securely_using_a_password</link>
            <description><![CDATA[<p>This site has two ways of recognizing members, with <a href="/11687/Why_and_how_is_it_I_m_logged_in_insecurely">email/name insecure authentication</a> and stronger email/password authentication.</p>
<p>To find out about email/name authentication <a href="/11687/Why_and_how_is_it_I_m_logged_in_insecurely">click here</a>.</p>
<p>If you are already <a href="/11687/Why_and_how_is_it_I_m_logged_in_insecurely">logged in insecurely with name/email authentication</a>:</p>
<ol><li>logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)</li>
    <li>Press login in the top left once the page reloads</li>
    <li>in the dialog that pops up enter you user name and password*</li>
    <li>you will now be logged in securely and can change view and change all your personal profile information including <a href="/11705">change your email address</a> for newsletters and for your login ID </li>
</ol><p> </p>
<p>If you are not logged in at all, simply:</p>
<ol><li>Press login in the top left of the page</li>
    <li>in the dialog that pops up enter you user name and password*</li>
    <li>you will now be logged in securely and can change view and change all your personal profile information including <a href="/11705">change your email address</a> for newsletters and for your login ID </li>
</ol><p> </p>
<p>*If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:</p>
<ol><li>Press login in the top left of the page</li>
    <li>in the dialog that pops up press &quot;need password?&quot;</li>
    <li>follow the instructions to reset your password and make sure to check your junk folder, especially if you use gmail, for our password reset email.</li>
</ol><p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Mon, 23 Feb 2009 23:44:15 -0400</pubDate>
            <guid>http://massmind.com/11706/How_do_I_login_securely_using_a_password</guid>
        </item>
        <item>
            <title>How do I change my SureFiles™ Password?</title>
            <link>http://massmind.com/11098/How_do_I_change_my_SureFiles_Password</link>
            <description><![CDATA[<p>You can now automatically submit a request to change your SureFiles password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.</p>
<p>  1.  To change your password, connect to at least one of your shared drives.</p>
<p>  2.  Then click this link -&gt; <a href="https://10.0.14.97/password">https://10.0.14.97/password</a>.</p>
<p>  3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click <i><b>Continue to this website</b></i>.  In Internet Explorer 6 click <i><b>Yes</b></i> you want to proceed.</p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="515" alt="" width="486" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordie(3).png" /></td>
        </tr><tr><td style="text-align:center;">IE 7 (<i>above</i>) and IE 6 (<i>below</i>)</td>
        </tr></tbody></table><p>      In FireFox click <i><b>Or you can add an exception</b></i>.</p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="242" alt="" width="432" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordff.png" /></td>
        </tr><tr><td style="text-align:center;">FireFox</td>
        </tr></tbody></table><p>      Then click <i><b>Add Exception...</b></i></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="120" alt="" width="488" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordff2.png" /></td>
        </tr></tbody></table><p><span>      After the new window pops up, click <i><b>Get Certificate</b></i>, then <i><b>Confirm Security Exception</b></i>.</span></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="447" alt="" width="442" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordff3.png" /></td>
        </tr></tbody></table><p>  4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word <i><b>suretech</b></i> with a <i><b>backslash</b> (<b>\)</b></i><b>.  </b>So in the log in your user name should look like <i><b>suretech\yourusername</b></i><b>.</b></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="446" alt="" width="283" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordend(1).png" /></td>
        </tr></tbody></table>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Fri, 23 Jan 2009 13:16:31 -0400</pubDate>
            <guid>http://massmind.com/11098/How_do_I_change_my_SureFiles_Password</guid>
        </item>
        <item>
            <title>Mapping your SureFiles Drives</title>
            <link>http://massmind.com/9853/Mapping_your_SureFiles_Drives</link>
            <description><![CDATA[<p>After successfully configuring your <a href="http://www.suretech.com/9261/Getting_Started_With_SureFiles">secure conection to SureFiles</a>, you may now map your shared drives.  You accomplish by following the steps below.</p>
<p> </p>
<h3>I. Ensure that you are securly connected to SureFiles</h3>
<p>Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following &quot;lock icon&quot; in your taskbar:</p>
<p> </p>
<p><img height="29" alt="" width="99" src="http://imgdr.massmind.com/uploads/suretech/images/CAG Client.png" /></p>
<p> </p>
<p>If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your <a href="http://www.suretech.com/9261/Getting_Started_With_SureFiles"><u><font color="#800080">secure conection to SureFiles</font></u></a>.</p>
<p> </p>
<h3>Mapping you SureFiles Drive</h3>
<p> </p>
<p>1.  Open &quot;My Computer&quot; from your &quot;Start Menu-&gt;My Computer&quot; or by using your &quot;Windows + E&quot; key shortcut.</p>
<p> </p>
<p>2.  Cick on your &quot;Tools&quot; menu and select &quot;Map Network Drive...&quot;</p>
<p><img height="226" alt="" width="394" src="http://imgdr.massmind.com/uploads/suretech/images/map_drive_menu.png" /></p>
<p>3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters &quot;S&quot; and &quot;P&quot; for these drives.  S stands for &quot;Shared&quot; and  and P stands fir &quot;Personal&quot;, however you may use any available letter if these drive letters are already mapped to a different location.</p>
<p> </p>
<h3> </h3>
<h3>Mapping your Corporate drive </h3>
<p>     1.  Select the &quot;S:&quot; from the drop-down for your drive letter.  ...</p>]]></description>
            <author>Seth Spanogle</author>
            <source>massmind</source>
            <pubDate>Mon, 22 Dec 2008 07:37:49 -0400</pubDate>
            <guid>http://massmind.com/9853/Mapping_your_SureFiles_Drives</guid>
        </item>
        <item>
            <title>Getting Started With SureFiles</title>
            <link>http://massmind.com/9261/Getting_Started_With_SureFiles</link>
            <description><![CDATA[<h3>I. Setting up you secure connection to SureFiles</h3>
<p> </p>
<p>1.  Click this <a href="https://key.suretech.com/">link</a> to download the Citrix VPN plugin.</p>
<p>2.  Enter your User Name and Password* and clck the &quot;Log On&quot;.</p>
<p>3.  On the next page select click the lock icon.  This will begin the installiation process.</p>
<p style="text-align:left;"><img height="66" alt="" width="66" src="http://imgdr.massmind.com/uploads/suretech/images/citrix lock.png" /></p>
<p style="text-align:left;">Citrix Access Gateway</p>
<p style="text-align:left;">4. Select &quot;Run&quot; when you are presented with the following dialog:</p>
<p style="text-align:left;"><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/citrix%20install.png" /></p>
<p style="text-align:left;"> </p>
<p style="text-align:left;">5.  Accept the &quot;Citrix Software Terms and Conditions of Use&quot;.</p>
<p> </p>
<p>6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.</p>
<p> </p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/connection established.png" /></p>
<p> </p>
<p>7. <b>If </b>(and it probably won't)<b></b>the client prompts you with the following error message: Type <b>key.suretech.com </b>(Press Enter).</p>
<p><img height="163" alt="" width="409" src="http://imgdr.massmind.com/uploads/suretech/images/FQDN.PNG" /></p>
<p> </p>
<p> * If you do not have your User Name or Password please contact your Account Administrator.</p>
<p> </p>
<p>After you successfully connect to SureFiles please <a href="http://www.suretech.com/9853/Mapping_your_SureFiles_Drives">click here for instructions on how to map your shared drives</a>.</p>]]></description>
            <author>David McKinnis</author>
            <source>massmind</source>
            <pubDate>Tue, 09 Dec 2008 15:03:08 -0400</pubDate>
            <guid>http://massmind.com/9261/Getting_Started_With_SureFiles</guid>
        </item>
        <item>
            <title>Configure iPhone for SureMail</title>
            <link>http://massmind.com/8716/Configure_iPhone_for_SureMail</link>
            <description><![CDATA[<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:12pt;">Setting up the iPhone using Exchange ActiveSync</span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:12pt;">(iPhone firmware v. 2.0 only)</span></i></b><b><span style="font-family:Arial, 'sans-serif';font-size:12pt;"></span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Introduction</span></u></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">This procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exchange ActiveSync.</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:'Times New Roman', serif;font-size:12pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">ActiveSync will wirelessly synchronize your mail folders, your contacts, and your calendar with your iPhone.</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Note that only one ActiveSync account can be set up on each device. </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Setting up the mail Account</span></u></i></b></p>
<p style="line-height:normal;text-indent:-.25in;margin-bottom:0pt;" class="MsoListParagraphCxSpFirst"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">1.<span style="font:7pt 'Times New Roman';">     </span></span><span style="font-family:Arial, 'sans-serif';font-size:10pt;">On the iPhone, choose Settings, and then choose Mail, Contacts, Calendars.</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoListParagraphCxSpMiddle"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;text-indent:-.25in;margin-bottom:0pt;" class="MsoListParagraphCxSpLast"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">2.<span style="font:7pt 'Times New Roman';">     </span></span><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Choose Add Account</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;text-indent:-.25in;margin-bottom:0pt;" class="MsoListParagraphCxSpFirst"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">3.<span style="font:7pt 'Times New Roman';">     </span></span><span style="font-family:Arial, 'sans-serif';"></span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>massmind</source>
            <pubDate>Mon, 10 Nov 2008 16:31:02 -0400</pubDate>
            <guid>http://massmind.com/8716/Configure_iPhone_for_SureMail</guid>
        </item>
        <item>
            <title>Configure Outlook 2007 with SureMail</title>
            <link>http://massmind.com/8709/Configure_Outlook_2007_with_SureMail</link>
            <description><![CDATA[<p>Note: Screenshots are from Windows Vista, but the procedure is the same for Vista and XP</p>
<p> </p>
<p><span style="font-size:larger;"><b>Part 1 - Creating a new Profile</b></span></p>
<p> </p>
<p>1.  Click the Start button choose Control Panel, and on the left-hand pane, click Classic View.  Then choose Mail from the list of options:</p>
<p> </p>
<p><img height="363" alt="" width="500" src="http://imgdr.massmind.com/uploads/suretech/images/img1(1).jpg" /></p>
<p> </p>
<p>2.  Next, click &quot;Show Profiles&quot;:</p>
<p> </p>
<p><img height="304" alt="" width="457" src="http://imgdr.massmind.com/uploads/suretech/images/img2.jpg" /></p>
<p> </p>
<p>3.  Next, you will come to the following screen, which may or may not have a pre-existing profile.  Either way, click Add:</p>
<p> </p>
<p><img height="411" alt="" width="354" src="http://imgdr.massmind.com/uploads/suretech/images/img3.jpg" />p</p>
<p> </p>
<p> </p>
<p>and give your profile a descriptive name...</p>
<p> </p>
<p><img height="158" alt="" width="318" src="http://imgdr.massmind.com/uploads/suretech/images/img4(1).jpg" /></p>
<p> </p>
<p><span style="font-size:larger;"><b>Part 2 - Configuring Your Account</b></span></p>
<p> </p>
<p><span style="font-size:larger;">1.  If you are setting up Outlook 2007 for the first time, you will see the following two screens; click Next on the Outlook 2007 Startup screen, and then answer Yes to the question of whether youd like to set up an email account.  If youve used Outlook 2007 before, youll jump straight to the screen in step 2. </span></p>
<p> </p>
<p><span style="font-size:larger;"><img height="236" alt="" width="314" src="http://imgdr.massmind.com/uploads/suretech/images/img6.jpg" /><img height="236" alt="" width="314" src="http://imgdr.massmind.com/uploads/suretech/images/img6(1).jpg" /></span></p>
<p> </p>
<p><span style="font-size:larger;">2.  This next screen is entitled Auto Account Setup.  Here, youll want to enter your name and your email address, and then click Next.</span></p>
<p> </p>
<p><span style="font-size:larger;"><img height="409" alt="" width="547" src="http://imgdr.massmind.com/uploads/suretech/images/img7.jpg" /></span></p>
<p> </p>
<p><span style="font-size:larger;">3.  You'll see the following screen for a few moments:</span></p>
<p> </p>
<p> </p>
<p> </p>
<p><img height="430" alt="" width="576" src="http://imgdr.massmind.com/uploads/suretech/images/img8(1).jpg" /> </p>
<p><span style="font-size:larger;">You'll now ...</span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>massmind</source>
            <pubDate>Mon, 10 Nov 2008 10:23:11 -0400</pubDate>
            <guid>http://massmind.com/8709/Configure_Outlook_2007_with_SureMail</guid>
        </item>
        <item>
            <title>SurePhones™ Network Survey</title>
            <link>http://massmind.com/8682/SurePhones_Network_Survey</link>
            <description><![CDATA[<p></p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Thu, 06 Nov 2008 18:56:33 -0400</pubDate>
            <guid>http://massmind.com/8682/SurePhones_Network_Survey</guid>
        </item>
        <item>
            <title>Open another users SureMail™ calendar through Entourage</title>
            <link>http://massmind.com/8679/Open_another_users_SureMail_calendar_through_Entourage</link>
            <description><![CDATA[<p>(1)   From within Entourage, choose File  Open Other Users Folder</p>
<p>(2)   Click the Find User button.</p>
<p>(3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.</p>
<p>(4)   Highlight the persons name, and click Advanced</p>
<p>(5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with <a href="https://mail.thoughtbus.com/exchange/{The">https://outlook.suretech.com/exchange/ </a>{The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....</p>
<p> </p>
<p>Example:</p>
<p><a href="mailto:John.Smith@abc.com">John.Smith@abc.com</a> has granted <a href="mailto:Mary.Smith@abc.com">Mary.Smith@abc.com</a> permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter <a href="https://mail.thoughtbus.com/exchange/john.smith@abc.com">https://outlook.suretech.com/exchange/john.smith@abc.com</a> as her Exchange server name.</p>
<p> </p>
<p>Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.</p>
<p>(6)   Choose the type of folder youd like to open, and hit OK.</p>
<p>(7)   You will now see the desired folder in your Views.</p>
<p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Thu, 06 Nov 2008 13:10:11 -0400</pubDate>
            <guid>http://massmind.com/8679/Open_another_users_SureMail_calendar_through_Entourage</guid>
        </item>
        <item>
            <title>How to change your SureMail Password?</title>
            <link>http://massmind.com/8668/How_to_change_your_SureMail_Password</link>
            <description><![CDATA[<p>How do I change my SureMail password?<br />
 <br />
In order to change you SureMail password, please use the Outlook Web Access interface.  (It cannot be done with the standard Outlook client.)  Logon to Outlook Web Access by browsing to <a href="https://outlook.suretech.com"><u><font color="#0066cc">https://outlook.suretech.com</font></u></a>.  After logging into your SureMail mailbox, choose Options, in the upper-right corner of the screen:</p>
<p> </p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/options_screen.jpg" /></p>
<p> </p>
<p>Once you click the Options button, youll see the following screen, on the left side of which is the Change Password option.  Click this, and youll see an area where youre prompted for your old and new passwords:</p>
<p> </p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/change_pw_link.jpg" /></p>
<p> </p>
<p>Once youve filled in these fields, click Save, and you should be all set.</p>
<p>If you are running Outlook or Entourage, please close them down and restart them. You will need to update your password on any of your mobile devices (cell phone, PDA, etc.).</p>
<p> </p>]]></description>
            <author>David McKinnis</author>
            <source>massmind</source>
            <pubDate>Wed, 05 Nov 2008 17:13:08 -0400</pubDate>
            <guid>http://massmind.com/8668/How_to_change_your_SureMail_Password</guid>
        </item>
        <item>
            <title>SurePhones Manual </title>
            <link>http://massmind.com/7618/SurePhones_Manual</link>
            <description><![CDATA[<h2>Known Issues</h2>
<ol><li>Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls</li>
    <li>Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.<span class="Apple-style-span" style="font-family:Arial;font-size:16px;"><br /></span></li>
</ol><h2> </h2>
<h2>Key Training Issues</h2>
<ol><li>BUTTONS DO NOT DIAL AS YOU PUSH THEM:
    <ul><li><span class="Apple-style-span" style="color:rgb(0,0,0);">Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. </span></li>
        <li><span class="Apple-style-span" style="color:rgb(0,0,0);">The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  </span></li>
        <li>To control this you can <span style="background-color:#FFFF00;"><b>change the delay before dialing preferences setting</b></span>.</li>
    </ul></li>
    <li>BLIND vs MANAGED call Transferring</li>
    <li>RING OUT</li>
    <li>FIND ME FOLLOW ME<br />
     </li>
</ol><p> Pending Configuration Items</p>
<ol><li>Outbound call forwarding setup</li>
</ol><p> </p>
<h1><span style="font-size:18pt;line-height:115%;">IP Phone User Guide - Mailbox, Mute and Hold Buttons</span></h1>
<p class="MsoNormal"><u><span style="font-size:12pt;line-height:115%;">Dialing a Telephone Number</span></u></p>
<p class="MsoNormal">Activate a dial-tone prompt one of four ways:</p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Lifting the headset</p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Press the speaker button</p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Press an empty line button</p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Press the headset button (only when a headset is connected)</p>
<p class="MsoNormal">Enter the phone number using your ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 17 Sep 2008 18:07:29 -0400</pubDate>
            <guid>http://massmind.com/7618/SurePhones_Manual</guid>
        </item>
        <item>
            <title>Satisfaction Survey</title>
            <link>http://massmind.com/7371/Satisfaction_Survey</link>
            <description><![CDATA[<p><iframe marginwidth="0" marginheight="0" src="http://spreadsheets.google.com/embeddedform?key=rEHa2sXaUnSXt0rG4aVKr_w" frameborder="0" width="500" height="1084">Loading...</iframe></p>]]></description>
            <author>David McKinnis</author>
            <source>massmind</source>
            <pubDate>Tue, 22 Jul 2008 18:25:32 -0400</pubDate>
            <guid>http://massmind.com/7371/Satisfaction_Survey</guid>
        </item>
        <item>
            <title>User Permission Levels on YAAMNY</title>
            <link>http://massmind.com/7092/User_Permission_Levels_on_YAAMNY</link>
            <description><![CDATA[<p><b>Anonymous</b> - allows you to add new posts and register by adding a post; you can view all public content.</p>
<p><b>Registered User </b>- allows you to edit/delete content that you've written; view all public content; see all private content; belong to private groups and view their content.</p>
<p><b>Site Editor </b>- can view and edit all content across the site, including private content.</p>
<p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Thu, 08 May 2008 14:14:34 -0400</pubDate>
            <guid>http://massmind.com/7092/User_Permission_Levels_on_YAAMNY</guid>
        </item>
        <item>
            <title>Refunds Returns and Quality Guarantee</title>
            <link>http://massmind.com/6994/Refunds_Returns_and_Quality_Guarantee</link>
            <description><![CDATA[<p>Your satisfaction is always guaranteed for YAAMNY purchases as follows:</p>
<p>If the purchase is for an event ticket, the full ticket price minus the processing fee (&quot;Fee&quot;) is refundable up until 72 hours before the date of the event.</p>
<p>There are no refunds for event tickets after 72 hours before the event start time.  Event tickets purchased through this website should be printed and brought to the event.  The email confirmation is your only ticket.</p>
<p>All other digital products purchased on this website are refundable for 30 days from the date of purchase.</p>
<p>A complete refund of the purchase price is the entire guarantee of your satisfaction.  YAAMNY does not provide exchanges, warranties or any guarantees beyond a full refund according to the terms stated here.</p>
<p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Tue, 15 Apr 2008 12:52:53 -0400</pubDate>
            <guid>http://massmind.com/6994/Refunds_Returns_and_Quality_Guarantee</guid>
        </item>
        <item>
            <title>What do the TopazPort mailer statistics mean?</title>
            <link>http://massmind.com/6616/What_do_the_TopazPort_mailer_statistics_mean</link>
            <description><![CDATA[<p>Unique Opened and Open Rate under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, Text only Readers and all mail readers where the user does not select download pictures are not counted.<br /><br />
Total opened includes every time the email is opened and read.  Our experience is the actual  number of  readers is somewhere between Unique and Total and the actual open rate is at least 50% higher than the reported Open Rate. </p>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 05 Mar 2008 14:15:47 -0400</pubDate>
            <guid>http://massmind.com/6616/What_do_the_TopazPort_mailer_statistics_mean</guid>
        </item>
        <item>
            <title>How to use the TopazPort mailer</title>
            <link>http://massmind.com/6615/How_to_use_the_TopazPort_mailer</link>
            <description><![CDATA[<p>The TopazPort mailer allows you to integrate e-blasts with your web content.  </p>
<p>Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site.</p>
<p>Content for the e-blasts can be selected by choosing content posts on the site you want to include. </p>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 05 Mar 2008 14:13:50 -0400</pubDate>
            <guid>http://massmind.com/6615/How_to_use_the_TopazPort_mailer</guid>
        </item>
        <item>
            <title>Schedule of Fees</title>
            <link>http://massmind.com/6611/Schedule_of_Fees</link>
            <description><![CDATA[<p><span style="font-family:times;font-size:15px;" class="Apple-style-span"></span>SureSolutions
            Per
            Frequency 
            Price 
        Always fast, always reliable cost saving solutions for all technology needs.
            Fortune 500 quality for small to medium sized companies.
            Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications  smoothly supporting your workflow! 
            SureTech.com brings the performance, flexibility, security and cost savings of enterprise IT to your business. 
            Get rid of IT hassles and worries with SureSolutions  
            
             
             
             
        SureNetwork Evaluation Survey 
             
            one time 
            Complementary 
        Comprehensive Solutions ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Tue, 04 Mar 2008 15:42:37 -0400</pubDate>
            <guid>http://massmind.com/6611/Schedule_of_Fees</guid>
        </item>
        <item>
            <title>Loging In Again and Activating Your Account to Edit Your Posts</title>
            <link>http://massmind.com/6523/Loging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts</link>
            <description><![CDATA[<p>When you make a post on a site, your account is automatically created with the Name and Email you use to post.<br /><br />
To activate your account:</p>
<ul><li>hit login in the top left</li>
    <li>hit need password</li>
    <li>enter the email you used when you made the post</li>
    <li>click the link in the email we send you</li>
    <li>set your password</li>
    <li>if the system doesnt have you logged in at that point just login using the login button at the top left of the screen (you know you are logged in when it says Welcome YOUR NAME at the very top left of the screen.</li>
    <li>When you are logged in you will be able to edit all the posts you have created.</li>
</ul><p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Wed, 27 Feb 2008 09:07:18 -0400</pubDate>
            <guid>http://massmind.com/6523/Loging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts</guid>
        </item>
        <item>
            <title>How can I use my own Domain or Subdomains?</title>
            <link>http://massmind.com/6440/How_can_I_use_my_own_Domain_or_Subdomains</link>
            <description><![CDATA[<p>Any subdomain, like for example of a member site, match.dwighthall.org can be pointed externally to an entirely different website OR can be pointed internally, so that it becomes a shortcut to a specific page such as dwighthall.org/volunteering<br />
 </p>]]></description>
            <author>David McKinnis</author>
            <source>massmind</source>
            <pubDate>Mon, 18 Feb 2008 15:37:37 -0400</pubDate>
            <guid>http://massmind.com/6440/How_can_I_use_my_own_Domain_or_Subdomains</guid>
        </item>
        <item>
            <title>Need a password, or forgot my password?</title>
            <link>http://massmind.com/6365/Need_a_password_or_forgot_my_password</link>
            <description><![CDATA[<ul><li>click login at the very top of the site</li>
    <li>click need password?</li>
    <li>Fill in your email address and hit send</li>
    <li>click on the link in your email</li>
    <li>voila!<br />
     </li>
</ul>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Thu, 14 Feb 2008 10:50:25 -0400</pubDate>
            <guid>http://massmind.com/6365/Need_a_password_or_forgot_my_password</guid>
        </item>
        <item>
            <title>Happy Holidays 2007 from TopazGroup</title>
            <link>http://massmind.com/6311/Happy_Holidays_2007_from_TopazGroup</link>
            <description><![CDATA[<div align="center"><object codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=7,0,19,0" width="500" height="280">
  <param name="movie" value="http://imgdr.massmind.com/media/uploads/massmind/__subsites/topazgroup/holidaycard.swf" /><param name="quality" value="high" /></object></div>]]></description>
            <author>David McKinnis</author>
            <source>massmind</source>
            <pubDate>Mon, 11 Feb 2008 15:55:58 -0400</pubDate>
            <guid>http://massmind.com/6311/Happy_Holidays_2007_from_TopazGroup</guid>
        </item>
        <item>
            <title>Support</title>
            <link>http://massmind.com/6305/Support</link>
            <description><![CDATA[<h2>Welcome to your One Click Club</h2>
<p> If you want to post content to your site mouse over the <a href="add content">add content </a>link in the menu bar and select the type post you want to make.</p>
<p>If you have general questions see the <a href="http://massmind.com/oneclickclubs/view/5912/FAQs">FAQs</a> or browse the <a href="help">Help</a> section.</p>
<p>Also if you are <span style="color:rgb(128,0,0);"><b>the site editor</b></span> (and logged in of course)</p>
<ul><li>
    <p>to customize the look of your banners, simply click edit above either banner to change the images. </p>
    </li>
    <li>
    <p>to customize your menu bar, click the edit button above the menu bar and change the section headings and links.</p>
    </li>
    <li>
    <p>for Special Needs and customizations, please contact us at.</p>
    </li>
</ul><p><a href="http://topaz.net/Our_Team"><u><span style="color:rgb(255,102,0);">The OneClickClub Team</span></u></a><span style="color:rgb(255,102,0);"> is </span><a href="../../../topazgroup/mission"><u><span style="color:rgb(255,102,0);">dedicated to providing useful services</span></u></a><span style="color:rgb(255,102,0);"> and we stand behind your satisfaction.</span></p>
<h3> </h3>
<p>If you have thoughts, suggestions or concerns we would love to hear from you:</p>
<p><strong>212.481.1681 or email <script type="text/javascript">
 
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<p><strong><strong>This site is powered by ...</strong></strong></p>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Mon, 11 Feb 2008 13:19:20 -0400</pubDate>
            <guid>http://massmind.com/6305/Support</guid>
        </item>
        <item>
            <title>Embedding CSS in a Post</title>
            <link>http://massmind.com/6239/Embedding_CSS_in_a_Post</link>
            <description><![CDATA[<p>add CSS inline html:<br /><br />
&lt;style type='text/css'&gt;<br />
sytle from .css<br /><br />
&lt;/style&gt;<br /><br />
or like this within a div:<br />
style=&quot;border: 1px; &quot;<br /><br /><br />
A sample that looks good<br /><br />
class .intro<br />
 </p>
<p><font style="margin:0px 0px 9px;padding:0px;font-size:16px;color:rgb(153,0,0);font-weight:normal;line-height:23px;">Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britains political elite</font></p>
<p>&lt;font style=&quot;margin:0px; margin-bottom: 9px; padding:0px; font-size:16px; color: #990000; font-weight:normal; line-height: 23px;&quot;&gt;&amp;lsquo;Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain&amp;rsquo;s political elite&amp;rsquo;&lt;/font&gt;</p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Thu, 07 Feb 2008 15:25:19 -0400</pubDate>
            <guid>http://massmind.com/6239/Embedding_CSS_in_a_Post</guid>
        </item>
        <item>
            <title>add content mm</title>
            <link>http://massmind.com/6198/add_content_mm</link>
            <description><![CDATA[<hr /><p style="text-align:center;"><img width="308" height="160" src="http://imgdr.massmind.com/media/uploads/massmind/groupart.png" alt="" /></p>
<hr /><center>
<h3><font color="#ff6600">The Massmind Mosaic wants <strong>YOU</strong></font></h3>
<h3><font color="#ff6600"><strong>to be a part of it</strong></font></h3>
</center>  <hr /><h3>Your Contributions</h3>
<ul><li><a title="click to add an event" href="/new/autouserevent">Add an Event</a></li>
    <li><a title="begin an article page on any topic - that ANYBODY can edit" href="/new/article">Add News, Videos, Announcements or Articles</a></li>
    </ul><h3>Classifieds</h3>
    <ul><li><a title="Looking for a tenant? - post on YaleNet" class="external text" href="/new/autouserrental">Post a Housing Offered Classified</a></li>
        <li><a title="Looking for the perfect pad?  Put your desires on YaleNet!" class="external text" href="/new/aurentalsought">Post a Housing Wanted Classified</a></li>
        <li><a title="Find the perfect Yalie to compliment your team" class="external text" href="/new/autouseremployment">Post an Employment Classified</a></li>
    </ul><h3>Photos</h3>
    <ul><li><a title="upload your snapshots" class="external text" href="/new/photo">Add a Photo</a></li>
    </ul><h3>Add Promotional HTML</h3>
    <ul><li><a href="http://yaamny.net/5641/Yalenet_Content_Promotional_Specifications">Read the Specifications Here</a></li>
    </ul><h3>Admin Only Modules</h3>
    <ul><li><a title="Enter any kind of HTML if you are a Site Manager" class="external text" href="/new/htmlobjekt">Create an HTML Module</a></li>
        <li><a title="Manage members, newsletters and content by group" class="external text" href="/new/group">Add a SubGroup or Team to your Site</a></li>
        <li><a title="add a tag to the site to categorize any new posts or contributions" class="external text" href="/new/group">Add a section</a></li>
        <li><a title="display any section tags in a module style list" class="external text" href="/new/listofposts">Add A Channel List</a></li>
    </ul><p> </p>
    <hr /><p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Tue, 05 Feb 2008 09:13:24 -0400</pubDate>
            <guid>http://massmind.com/6198/add_content_mm</guid>
        </item>
        <item>
            <title>Terms Of Service</title>
            <link>http://massmind.com/6127/Terms_Of_Service</link>
            <description><![CDATA[<h1>DEMO PERIOD, FREE TRIAL, FREE SERVICE</h1>
<p>Though we do not expect to terminate service, you agree that your site may be deleted at any time without notice.</p>
<h2><span class="mw-headline">CONTENT</span></h2>
<p>All content posted on this site is owned by YaleNet, a volunteer service of the <a href="http://yaamny.net">Yale Alumni Association of Metropolitan New York,</a> user has no recourse, all data may be deleted at any time, all data may be used by YaleNet for any purpose whatsoever.</p>
<h2><span class="mw-headline">NO LIABILITY</span></h2>
<p>YaleNet is not liable for any content posted on the YaleNet sites.  YaleNet is not liable for any loss of content.  Service is provided for informational and entertainment peruposes only at no charge and with no warranty whatever.</p>
<h1>PAID SUBSCRIPTIONS, TOPAZ GROUP CLIENTS</h1>
<p>Servics are provided under a separate written agreement.  If you do not have a separate written agreement from Topaz Group Ventures, Inc you are using these online services under the DEMO PERIOD, FREE TRIAL terms.</p>
<h2><span class="mw-headline">CONTENT</span></h2>
<p>All data is owned by client and will be backed up and protected with reasonable care. Content will not be used by Topaz Group or related companies without client permission for any reason whatsoever.</p>
<p> </p>]]></description>
            <author>Dana Molina</author>
            <source>massmind</source>
            <pubDate>Fri, 01 Feb 2008 13:28:35 -0400</pubDate>
            <guid>http://massmind.com/6127/Terms_Of_Service</guid>
        </item>
        <item>
            <title>A Field Guide To Managing Online Clubs</title>
            <link>http://massmind.com/5766/A_Field_Guide_To_Managing_Online_Clubs</link>
            <description><![CDATA[<p></p><p style="text-align:center;"><span style="color:rgb(153,51,0);"><b>&gt;&gt; this document is for use on all OneClickClub sites, please edit with this in mind &lt;&lt;</b></span></p>
<h1><span style="color:rgb(255,102,0);"><a></a>Organizing a Club</span></h1>
<h2><span style="color:rgb(0,0,255);">Leadership and Governance<br /></span></h2>
<h3 style="color:#FF0000;"><span style="color:rgb(0,0,255);"></span></h3>
<p>The key to sustaining your group is ensuring more than one person has ownership of the group.</p>
<p>Extending ownership involves reaching out to other collaborators and also documenting policies for the organization and management of the group. </p>
<p>The combination of Leadership (time and effort expeded by individuals) and Governance (documents and policies to guide Leadership efforts) is the essential life force of an organization.  If assembled correctly this combination will give your organization a life of its own.</p>
<p> </p>
<hr /><h1><span style="color:rgb(255,102,0);"><a></a>Organizing a Social</span></h1>
<h2><span style="color:rgb(0,0,255);">Putting together a Host Committee<br /></span></h2>
<h3 style="color:#FF0000;"><span style="color:rgb(0,0,255);"></span></h3>
<p>If you want a lot of people to come it helps to have lots of people inviting people to  your event. </p>
<p>There are two key elements to this:</p>
<ul><li>get a diverse group to act as hosts</li>
    <li>make sure everyone hosting has ownership over the event</li>
</ul><h3>Getting a Diverse Host Committee</h3>
<p>It is ideal to collect hosts that are spread among the demographics of your constituency.  If you share Hosting duties with only your best friends, then you are less likely to reach into areas of your constituency where you may not already have as strong relationships.</p>
<p>You may also want to consider</p>
<ul><li>defining a mission for your event</li>
    <li>the diversity of your host committee (age, vocation, socioeconomic)</li>
</ul><p> </p>
<h3>Reaching Out</h3>
<p>Reaching out to collaborators almost always takes personal contanct and rapor.   ...</p>]]></description>
            <source>massmind</source>
            <pubDate>Tue, 27 Nov 2007 14:29:43 -0400</pubDate>
            <guid>http://massmind.com/5766/A_Field_Guide_To_Managing_Online_Clubs</guid>
        </item>
        <item>
            <title>Help - MassMind Mailer</title>
            <link>http://massmind.com/4894/Help_MassMind_Mailer</link>
            <description><![CDATA[<a></a><h1> <span class="mw-headline"> Tips, Tools and FAQs for using the MassMind mailer </span></h1>
<a></a><h2> <span class="mw-headline"> QA for Mailer </span></h2>
<ul><li> Microsoft Outlook 2007 HTML email Validator:<a href="http://www.microsoft.com/downloads/details.aspx?familyid=0b764c08-0f86-431e-8bd5-ef0e9ce26a3a&amp;displaylang=en" class="external free" title="http://www.microsoft.com/downloads/details.aspx?familyid=0b764c08-0f86-431e-8bd5-ef0e9ce26a3a&amp;displaylang=en">http://www.microsoft.com/downloads/details.aspx?familyid=0b764c08-0f86-431e-8bd5-ef0e9ce26a3a&amp;displaylang=en</a>
</li><li> check that all section headings click through to correct sections
</li><li> check group affiliation of any articles and make sure call out box mentions login instructions if some content is for a private group
</li></ul><p><br /></p>
<a></a><h2> <span class="mw-headline"> HTML Code Best Practices </span></h2>
<a></a><h3> <span class="mw-headline"> Outlook 2007 Requirements </span></h3>
<ul><li> Do not use px in any element.  For example, &quot;height=50px&quot; for pictures will not work, instead use &quot;height=50&quot;
</li><li> No background images in DIV tags and TABLE cells.
</li><li> No nested background colors. A background color in a DIV or TABLE cell displays fine.  However, if you nest another TABLE or DIV within the element, the background color vanishes.
</li><li> No FLOAT or POSITION attribute in DIV tags.  In other words, CSS-based layouts won't work in Outlook 2007.  Tables only going forward.
</li><li> No FORM tags.  Quite simply, embedded email surveys will not work in Outlook 2007.  Whats even worse, Outlook 2007 actually strips out the form elements, so your recipients will not be able to tell if a form was there to begin with.  (We suggest mitigating this with a &quot;Problems with the survey?  Complete it online.&quot; link at the top of your message.)
</li><li> No animated .gif files or Flash content.  Animated .gif files just wont animate.  With Flash, youll just get a big red X.
</li><li> Full documentation on supported and unsupported content: <a href="http://msdn2.microsoft.com/en-us/library/aa338201.aspx" class="external free" title="http://msdn2.microsoft.com/en-us/library/aa338201.aspx">http://msdn2.microsoft.com/en-us/library/aa338201.aspx</a>
</li></ul><p><br />
...</p>]]></description>
            <author>Alberto Molina</author>
            <source>massmind</source>
            <pubDate>Mon, 18 Jun 2007 09:58:00 -0400</pubDate>
            <guid>http://massmind.com/4894/Help_MassMind_Mailer</guid>
        </item>
    </channel>
</rss>
