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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
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At 1:49 AM EDT on 6/30/09, a brief power interruption in our Data Center appears to have severely damaged one of the four UPS's in one of our racks. (This UPS had not exhibited any symptoms of issues going into the power interruption.) The damaged UPS resulted in half of the rack's AC power supply being removed.The infrastructure in that rack was designed to continue to function in this type of partial power outage, but several limitations in this design were exposed yesterday, resulting in the queuing of all inbound email of organizations using the Ultimate Anti-Spam Protector option, an outage of BlackBerry service, and issues with one of our two infrastructure monitoring systems. At 8:42 AM, we re-routed inbound email from the queues to the Ultimate Anti-Spam Protector service, and the inbound email resumed processing. Due to a configuration issue with the re-routing, some organizations' inbound email was 'bounced' back to the email sender, instead of being successfully delivered. We were able to restore most email service by 9:30 AM. Some isolated issues with email and BlackBerry service remained until everything was fully resolved at 12:40 PM.
To prevent this type of issue in the future, we have taken corrective actions so that the Ultimate Anti-Spam Protector processing and BlackBerry services will continue functioning in the event of this type of issue in the future. We are in the process of updating the affected infrastructure monitoring system so that it too will operate properly during this type of issue. And we are replacing the affected UPS with a model that will provide our monitoring system with more diagnostic information, to help reduce the probability of a UPS-caused AC power outage occurring again.
We apologize for the service interruption, and we will build on the corrective actions we have already taken, as we continue to strive to provide the highest possible service level on a proactive basis. If you have any questions or concerns please do not hesitate to contact us at
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or 1-800-882-8701.
- The SureTech.com Solutions Team