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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Work For Topaz
Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
SureTech.com
We provide Private Cloud IT Infrastructure and Management solutions to businesses in the $1MM to $50MM revenue range. Our solutions optimize Workflow, Security and Uptime. Visit SureTech.com to Get IT™ Anytime. Anywhere.
One Click Clubs
Anyone should be able to manage a group or club online in one click. Our TopazPort platform makes it easy to help your organization communicate, collaborate and grow online.
We are experts in promoting distributed participation and managing large communities of active users. Our service helps group managers extend and deepen discourse and collaboration among group members both online and offline. Some samples here.
Group Play
Our Massmind studio creates high concept and multiplayer Flash Games. Our specialty is our defining cinematic style and viral community building.
- ESPN Arcade
- Disney DXD (AS2 programming and retrofitting of Disney Flash Game Library)
- GoCrossCampus (Community Platform, Flash Map architecture and design)
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SureDesk 5.0 Release Notes
SureDesk™ 5.0 release June 14, 2016
New Features and Fixes
Dramatically improved performance and Stability
Support of Cached Mode in outlook for improved responsiveness in outlook
The latest upgrades to Citrix HDX for improved video playback and performance
The default printer is set by Citrix protocol to select ...SureDesk 4.0.3.3 Release Notes
Release Notes for SureDesk 4.0.3.3 Standard: · 7-Zip (x64 Edition) (15.14) · Adobe Acrobat Reader (15.010.20059) – (15.010.20060) · Adobe Acrobat (11.0.14) – (11.0.15) · Adobe Flash Player 11 ActiveX (20.0.0.306) – (21.0....
SureDesk 4.0.2.14 Release Notes
Release Notes for SureDesk 4.0.2.14 Standard: · 7-Zip (x64 Edition) (9.20.00.0) · Adobe Acrobat (11.0.11) – (11.0.12) · Adobe Flash Player 11 ActiveX (18.0.0.160) – (18.0.0.209) · Adobe Flash Player 11 Plugin (18....SureDesk 4.0.2.13 Release Notes
SureDesk 4.0.2.13 June 14, 2015 Release Notes for SureDesk 4.0.2.13 Standard: · 7-Zip (x64 Edition) (9.20.00.0) · Adobe Acrobat (11.0.10) – (11.0.11) · Adobe Flash Player 11 ActiveX (16.0.0.305) – (18.0....SureDesk 4.0.2.12 Release Notes
SureDesk 4.0.2.12 March 11, 2015 Standard software updates Box for Office (4.0.821.0) – (4.0.915.0) Evernote (5.8.3.6507) – (5.8.4.6870) Google Chrome (40.0.2214.111 m) – (41.0.2272.89 m) Java (8....SureDesk 4.0.2.11 Release Notes
SureDesk 4.0.2.11 February 13, 2015 Standard software updates Adobe Flash Player 11 ActiveX (16.0.0.235)- (16.0.0.305) Adobe Flash Player 11 Plugin (16.0.0.235) – (16.0.0.305 Box for Office (4.0.820.0) – (4.0....SureDesk 4.0.2.10 Release Notes
SureDesk 4.0.2.10 January 8, 2015 Standard software updates Adobe Acrobat (11.0.09) – (11.0.10) Adobe Flash Player 11 ActiveX (15.0.0.239) – (16.0.0.235) Adobe Flash Player 11 Plugin (15.0.0.239) – (16.0.0.235) ...Bringing your reliable, secure information tools anywhere your authorized team needs to be.
SNAP AV Complete Antivirus
SNAP™ Complete Antivirus Protection Service
Capture maximum ROI by maintaining the best defense against inevitable attacks. Reduce your security licensing costs and on-premise capital investments by leveraging SureTech.com’s expertise and infrastructure. Switch to our SNAP™ Complete Protection Service—our automated security solution—and free your staff from complex deployment, upgrades ...SNAP PC Management
SNAP™ Complete PC and Server Management
Pro-actively administer, monitor and maintain your computer assets and network using our Kick IT to the Cloud operations center and 24x7 HelpDesk. Guaranteed to eliminate downtime to the greatest extent possible with a target 99.9% uptime for onsite equipment.
Features
SureNetwork™ Assurance Program ...
SureFiles™ - Your Enterprise Active Directory File Server ServiceSureDesk Cloud Hosted Virtual Desktop
Ever wonder how easy your life would be if you didn't have to be tethered to one work station? SureDesk breaks those chains by separating the physical machine from the software, allowing you to access your computer from anywhere that has an Internet connection. Just open a browser on your PC, Tablet, or cell phone and login whenever you want - it’s that easy!
Security Layers
Security - Keeping Your Business Safe
Security Layers to Protect Your Privacy
SureTech.com recognizes that all the performance and flexibility we deliver matter little if the security and privacy of each of our clients is not protected. We therefore build all our services and solutions on top of ...Email Encryption Services
Safeguard email before you send
Confidential information has to be carefully safeguarded to remain confidential. SureTech's email encryption solution does just that, in two ways: E2EE (end-to-end encryption) and organization DLP (data leak prevention). You can apply our E2EE solution to just certain users, who can then choose to activate ...SureMail Hosted Microsoft Exchange
Get all of the benefits of a Fortune 100 company's email system - with none of the headaches!
Welcome Hosted MS Exchange for everyone
Managed IT - Networks, Servers & Equipment
Whether you have your own equipment onsite or you are ready to move to the cloud, we can provide the best solution for your business. We offer a proactive approach with solutions that are Powerful, Flexible, Secure & Cost Efficient. Our cloud solutions offer a predictable fixed monthly fee, customized ...Data is Priceless. Hardware is Disposable.
Making sure your data is secure, recoverable, and redundant is our number one goal.
According to a survey by DTI/PriceWaterhouse Coopers, 70% of small businesses who experience a data loss go out of business within the year. Let us help ensure your data is backed up properly.
Security Benefits of SureMail Hosted Microsoft Exchange
SureMail offers enterprise-level email security at a fraction of the cost. Aside from our wide range of features, the greatest security benefit of SureMail is your peace of mind. Simply put, we act as the “gatekeepers” so you don’t have to. The days of worrying about email security are over ...Why Massmind Portal Pretty Much Rules
In short, Massmind Portal provides:
A robust content management system
A community management system to promote participation of your audience with your website
Broadcast tools to communicate via email with your audience
Integration into a larger network through which we can easily promote your content, events, and promotion ideas
...SNAP Network Asessment
Using our 27-point checklist, we’ll document and assess how you work and what you need in place to support you workflow. We’ll make suggestions and implement maintenance solutions to help you work better, smarter and faster while eliminating system outages and interruptions to the greatest extent possible.
Studio Services
Topaz Group was founded in 1989 by Alberto Molina as a live event entertainment company that evolved into a technology based development studio through Alberto’s work building iTurf.com, the most successful teen focused portal of the dot com boom. Topaz Group currently produces interactive entertainment and social software for ...HelpDesk
We're here to help SureHelp™ call center and help desk guarantees you have email, telephone and remote control support whenever you need it SureHelp™ means having experts at your finger tips do your team can focus on BUILDING YOUR BUSINESS instead of troubleshooting your technology. SureHelp™ - ...ROI Focused Tools and Solutions
You will hear any time you speak with us, and in what you see on this website - we are passionate about, and focused on, delivering value.
Please visit our interactive ROI calculator to see how our solutions will work for you.
Backup Highlights:
- Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)
- All changes are kept for a default of 7 days
- Backup sets are fully encrypted with user chosen pass-phrase
- Backup sets can be restored via web portal or external hard copy with client software on location (encryption phase phrases cannot be recovered, data cannot be restored without pass-phrase)
- All Off-site Backup sets redundant and mirrored in our datacenter for security and fail-over.
- Daily backup reports are sent to Suretech.com and if chosen the client to alert of the status of a backup set.
HelpDesk
HelpDesk™ - Help When You Need It
24X7 U.S. Based Call Center
SureHelp™ call center and helpdesk guarantees you have email, telephone and remote control support whenever you need it.
By leveraging Internet access to support from anywhere, our techs can copilot any compter just as if ...One Point of Contact
We Make IT Work Together SureTech.com's services offer one point of contact for all your IT solutions. Services include onsite management of networks, servers, workstations and equipment; virtual desktops; cloud computing and data centers; data back up, storage and security; custom web and interactive applications; office communications tools; and ...Features List
TopazPort Features List
A robust content management system
A community management system to promote participation of your audience with your website
Broadcast tools to communicate via email with your audience
Integration into a larger network through which we can easily promote your content, events and promotion ideas
Strategic
Long term commitment to ...Topaz Group Businesses
Group Participation - GetTogether™ Topaz Group is a boutique creative studio dedicated to building interactive tools and entertainment online. We currently have three areas of business expertise built around our interest in games and online publishing of both editorial and user generated content. Custom Solutions and Community Based Marketing ...Pro-actively administer, monitor and manage your computer assets and network using IT Reach. Ensure the lowest Total Cost of Ownership for networked equipment. Allows SureTech.com to monitor detailed hardware and software configurations for all of the PCs or servers running SureNetwork™ Monitoring including: Quickly spot potential ...
Hosting is Our Cup of Tea
Talking not Terrabytes ...
When we think of hosting we think of having guests at our house. We think of music to play and finger food.
Our business is taking the time to understand the equivalent of tea time in the digital age. Our business is communication, the kind ...OneClickClubs offers low cost Virtual Town Square
TopazPort now offers a low-cost community management package. TopazPort allows an organization to create and customize its own online portal where members can stay connected and coordinate activities with one another. Topaz Port also allows organizations to keep their members up to date on club activities and news.