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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Work For Topaz
Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
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- SureDesk Login Server Issue July 2, 2018
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Don't worry when you are not recognized, but strive to be worthy of recognition.
-Abraham Lincoln
-Abraham Lincoln
What a bright guy, that honest Abe... Sadly, sometimes here at SureTech.com we get the most recognition when a system has trouble. Especially business critical system, like email. So, when we do get mass recognition because of a technical failure, we prove our worthiness by identifying the problem, fixing the issue and implementing improvements to ensure the issue does not happen again. All of the previous is done as fast as humanly possible no matter what time of day or night.
However, no matter how redundant a system is, there is always a chance for "glitches". Be assured, we literally monitor our systems 24/7 and are constantly adjusting, patching, upgrading and improving our systems with the best technology by some of the brightest implementation teams available.
Please read on for the play by play of yesterday's outage:
At approximately 8:58 AM EST on 12/28/09, we experienced an issue in the Storage Area Network (SAN) supporting mailboxes hosted on the MAIL34 server. This issue removed client access to the mailboxes at this time. We troubleshooted the issue and were able to bring the SAN and server back online at 9:47 AM EST, with all mailboxes accessible by 9:57 AM EST.
We have implemented additional monitoring of the SAN in order to be quickly informed of this specific condition, so that if this issue occurs again, the downtime associated will be much shorter. We are also researching this issue further in an attempt to reduce or eliminate the possibility of it occurring again.
Please let us know if we may provide additional assistance with this.