We strive to ensure that all our products are reliable and consistent.  Whenever services are interrupted we work hard to get to the bottom of the cause and solutions so that such an event does not happen again.

On Monday, August 2 we experienced an outage for selected clients from 3:27 p.m. to 5:20 p.m. EST. 

The underlying cause:
The partial outage today was caused by a problem with one of the application firewalls.  It failed in such a way as to 'lock' those sessions that had been using it, and it required an on-site intervention to correct the issue. 

Steps taken to prevent reoccurence:

We have taken action to prevent this failure mode from happening again, and also to enable remotely correcting this issue so that if this issue ever occurs again, the downtime associated will be much shorter.

Network Stability:

Overall, the entire SureMail™ environment has enjoyed a 99.902% availabilty rate over the past 365 days, along with very few scheduled maintentance periods.  The MAIL34 mailbox server has experienced an availability rate of 99.906% since it was brought into production approximately 7 months ago.

Should you have any questions about the above, please let us know at This email address is hidden from email harvesters via JavaScript

Best regards,

- The Technical Support Team at SureTech.com