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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
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- Installing_Citrix_for_SureDesk
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The Citrix Web Panel allows you to access your SureDesk™. You can access the web panel by going to https://so3.suretech.com.
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Note
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| We recommend setting https://so3.suretech.com as a trusted site in your web browser to prevent any potential issues accessing your SureDesk™. You can find out how to set trusted sites here. |
You will need to log in using your username and password. Once you login you should see a screen like below.
1. Desktop tab - 2. Application tab - 3. Search bar - 4. Settings menu - 5. Log Off menu
1. Desktop tab
The Desktop tab allows you to access your SureDesk™. Just click the My SureDesk™ Workstation button and it will launch the SureDesk™.
2. Applications tab
The Applications tab lists most of the software installed on your SureDesk™. Clicking on the icons will cause the program to launch. We recommend you do not use this feature as it can be unstable and not all software will work properly. If you want to access the software program please access it through the SureDesk™ instead.
3. Search bar
The Search bar allows you to search for installed applications. As noted with the Application tab we recommend you only access software through the SureDesk™.
4. Settings
Settings allow you to change preferences with Citrix and to change your password.
General
In general you can change the language for the Citrix web panel. This will not affect the SureDesk™.
User Experience
Under user experience you can customize the size of the window your SureDesk™ will be accessible in.
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No preference
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Uses the default setting configured by your system. |
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Full screen
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Resource windows are maximized to fill your computer screen. |
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Seamless
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Resources that support resizing appear in resizable windows. |
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Custom dimensions
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Enables you to specify the size of SureDesk™ window in pixels. Enter the required dimensions in the format width x height in the Custom size (px) boxes found below. |
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Percentage of screen
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Enables you to specify the size of SureDesk™ window as a percentage of your computer screen. Enter the required value in the Percentage of screen box found below. |
Password
Click Change Password and enter the requested information. Your password must be a minimum of 6 characters and contain characters from three of the following four categories:
For more detailed information on password rules go to our SureDesk™ Password Rules guide.
5. Log Off
Reconnect
If you were logged on to a SureDesk™ and were disconnected you can click Reconnect to log back on to your session.
Disconnect
Clicking this allows you log off the Citrix panel and it will disconnect you from your SureDesk™ and this leaves your SureDesk™ open and running so you can connect from another computer. If you so not expect to return in two hours, you should not use disconnect.