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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
SureDesk Citrix Help
Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar
SureDesk Web Portal
To access your SureDesk you will need to go to the Citrix Web Panel at https://so5.suretech.com.
Log in using your username and password. Once logged in a screen like the one below will appear.
1. Cloud Desktop - 2. Search bar - 3. Messages - 4. Settings menu - 5. Log Off
1. Cloud Desktop
To access your SureDesk click the desktop icon and your SureDesk will launch.
2. Search bar
If you have multiple SureDesks the search bar allows you to search through the list.
3. Messages
The messages menu lists all messages you have.
4. Settings
Settings allow you to change Citrix preferences and change your SureDesk password.
General
- Language allows you to change the language option on the Citrix web panel. This will not affect the SureDesk language settings.
- Logon behavior allows you to turn on or off automatic logon to your active SureDesk session when logging into the Citrix Web Panel.
- Logoff behavior allows you to turn on or off the option to have the web panel's Log Off button also log off your SureDesk.
- Reconnect allows you to turn on or off the ability to reconnect to your active SureDesk when clicked.
- The Run Client Detection button determines if you have the correct software installed to run your SureDesk.
Password
This section allows you to change your Password. Learn more about the SureDesk password here.
User Experience
Under user experience you can customize the size of the window your SureDesk will be accessible in.
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No preference
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Uses the default setting configured by your system. |
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Full screen
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Resource windows are maximized to fill your computer screen. |
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Seamless
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Resources that support resizing appear in resizable windows. |
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Custom dimensions
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Enables you to specify the size of SureDesk window in pixels. Enter the required dimensions in the format width x height in the Custom size (px) boxes found below. |
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Percentage of screen
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Enables you to specify the size of SureDesk window as a percentage of your computer screen. Enter the required value in the Percentage of screen box found below. |
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Resolutions
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Select from standard screen resolutions for your SureDesk. |
5. Log Off
Clicking Log Off will log you out of the web panel. This will also log off any active SureDesk session you have running. This can be changed in Settings.
If you hold the cursor over the Log Off button you will see two more options, Reconnect and Disconnect. Clicking Reconnect will connect to any active SureDesk sessions you have running. Disconnect will log you off the Citrix Web Panel without shutting down any active SureDesk session.
