SureMail User Guide
SureMail Help
Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup
- If you already have an Outlook profile, you will want to add a new profile for your SureMail.
*If you have not previously setup an Outlook profile, launch Outlook and skip to step 8.
- Go to Start -> Control Panel.
- Click the Mail icon.
- Select Show Profiles...
- Select Add...
- Name the new profile (this should be different from the previous profile name).
- Click Ok.
- The next screen will allow you to setup your SureMail account automatically. On this screen you should enter your name, your email address and your SureMail password.
*You may not see this screen appear. Instead, you may see a screen to Connect Outlook to Office365. Click the blue Connect button on this screen, and skip to step 12.
- Click Next.
- A message will appear asking you to Allow this website to configure server settings. Select the Don't ask me about this website again checkbox, and then click Allow.
- Outlook should now ask for your password again. Put in your SureMail password, and click Save Password.
- Click Finish.
*If this was the first email account setup in your Outlook, skip to step 16.
- The Mail Profile box should still be open. Look for the Always Use This Profile radio button, and select the new profile name you just created from the dropdown menu.
- Click Apply.
- Click Ok.
- Open Outlook.
- If you already have emails in your inbox, allow time for propagation of data from the email server - can be up to 24 hours depending on the size of your mailbox.