Dear SureMail™ Users,

January 12, 2016 starting at approximately 3:25pm we identified an issue on our SureMail Exchange servers that is causing intermittent disconnections from Outlook.   Email access from smart phones and webmail is performing as usual. 

While the issue is being addressed, we recommend you use https://webmail.suretech.com.

A server fix over the evening allowed most users to launch Outlook successfully as of first thing morning of January 13. 

A small handful of users required some direct assistance to get their local computer to properly accept SureMail password so they could successfully launch Outlook.   

If you are still experiencing any residual issues launching your local Outlook, please email This email address is hidden from email harvesters via JavaScript This email address is hidden from email harvesters via JavaScript so we can help.

While we are glad that email was working continuously through Webmail, we know and feel the pain it caused for you to have to do something different than your usual workflow to get to your email!  We continue to work with our Exchange Administrators to ensure that failover systems are more expedient in future to prevent this kind of issue.

We appreciate all the cooperation from you on helping us support you on this issue. 

We appreciate your patience and apologize for the inconvenience.    

Please let us know at This email address is hidden from email harvesters via JavaScript This email address is hidden from email harvesters via JavaScript if we can provide any additional support at this time.

We strive for better than 99.9% uptime and are glad to report that over past 6 month we continue to exceed this service estimate.

If you have any questions, please email This email address is hidden from email harvesters via JavaScript  or call 1-800-882-8701 x1.

Thank You,

- Your SureTech™ Solutions Team