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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Work For Topaz
Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
SureDesk 5.0 Release Notes
SureDesk™ 5.0 release June 14, 2016
New Features and Fixes
Dramatically improved performance and Stability
Support of Cached Mode in outlook for improved responsiveness in outlook
The latest upgrades to Citrix HDX for improved video playback and performance
The default printer is set by Citrix protocol to select ...SureDesk 4.0.3.3 Release Notes
Release Notes for SureDesk 4.0.3.3 Standard: · 7-Zip (x64 Edition) (15.14) · Adobe Acrobat Reader (15.010.20059) – (15.010.20060) · Adobe Acrobat (11.0.14) – (11.0.15) · Adobe Flash Player 11 ActiveX (20.0.0.306) – (21.0....SureDesk 4.0.2.14 Release Notes
Release Notes for SureDesk 4.0.2.14 Standard: · 7-Zip (x64 Edition) (9.20.00.0) · Adobe Acrobat (11.0.11) – (11.0.12) · Adobe Flash Player 11 ActiveX (18.0.0.160) – (18.0.0.209) · Adobe Flash Player 11 Plugin (18....SureDesk 4.0.2.13 Release Notes
SureDesk 4.0.2.13 June 14, 2015 Release Notes for SureDesk 4.0.2.13 Standard: · 7-Zip (x64 Edition) (9.20.00.0) · Adobe Acrobat (11.0.10) – (11.0.11) · Adobe Flash Player 11 ActiveX (16.0.0.305) – (18.0....SureDesk 4.0.2.12 Release Notes
SureDesk 4.0.2.12 March 11, 2015 Standard software updates Box for Office (4.0.821.0) – (4.0.915.0) Evernote (5.8.3.6507) – (5.8.4.6870) Google Chrome (40.0.2214.111 m) – (41.0.2272.89 m) Java (8....SureDesk 4.0.2.11 Release Notes
SureDesk 4.0.2.11 February 13, 2015 Standard software updates Adobe Flash Player 11 ActiveX (16.0.0.235)- (16.0.0.305) Adobe Flash Player 11 Plugin (16.0.0.235) – (16.0.0.305 Box for Office (4.0.820.0) – (4.0....SureDesk 4.0.2.10 Release Notes
SureDesk 4.0.2.10 January 8, 2015 Standard software updates Adobe Acrobat (11.0.09) – (11.0.10) Adobe Flash Player 11 ActiveX (15.0.0.239) – (16.0.0.235) Adobe Flash Player 11 Plugin (15.0.0.239) – (16.0.0.235) ...SureDesk 4.0.2.9 Release Notes
SureDesk 4.0.2.9 December 4, 2014 Standard software updates Adobe Flash Player 11 ActiveX (15.0.0.167) – (15.0.0.239) Adobe Flash Player 11 Plugin (15.0.0.152) – (15.0.0.239) Box for Office (3.8.465.0) – (4....SureDesk 4.0.2.8 Release Notes
SureDesk 4.0.2.8 November 6, 2014 Latest Windows updates Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems (KB2987107) Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems ...SureDesk 4.0.2.7 Release Notes
SureDesk 4.0.2.7 October 9, 2014 Standard software updates Adobe Acrobat (11.0.08) – (11.0.09) Adobe Flash Player 11 ActiveX (15.0.0.152) – (15.0.0.167) Adobe Reader XI (11.0.08) – (11.0.09) Google Chrome (37.0....SureDesk 4.0.2.6 Release Notes
SureDesk 4.0.2.6 September 11, 2014 Standard software updates Adobe Flash Player 11 ActiveX (14.0.0.176) – (15.0.0.152) Adobe Flash Player 11 Plugin (14.0.0.179) – (15.0.0.152) Evernote (5.5.3.4236) – (5.6.4....SureDesk 4.0.2.5 Release Notes
SureDesk 4.0.2.5 August 20, 2014 Standard software updates 7-Zip (x64 Edition) (9.20.00.0) Adobe Acrobat (11.0.06) – (11.0.08) Adobe Flash Player 11 ActiveX (12.0.0.38) – (14.0.0.176) Adobe Flash Player 11 Plugin (12.0....SureDesk 4.0.1.3 Release Notes
SureDesk 4.0.1.3 January 31, 2014 Standard software updates Adobe Acrobat (11.0.04) – (11.0.06) Adobe Flash Player 11 ActiveX (11.8.800.174) – (12.0.0.38) Adobe Flash Player 11 Plugin (11.8.800.168) – (12.0.0.43) ...SureDesk 4.0.1.2 Release Notes
SureDesk 4.0.1.2 January 6, 2014 Overview New SureDesk Financial SureDesk variant featuring Quickbooks. Finance software updates NEW: QuickBooks Premier – Accountant Edition 2013 (23.0.4010.2305) NEW: QuickBooks Premier – Accountant Edition 2014 (24.0.4003.2403) NEW: QuickBooks Enterprise v14 (24.0.4003.2403) ...SureDesk 4.0.1.0 Release Notes
SureDesk 4.0.1.0 September 23, 2013 Standard software updates Adobe Acrobat (11.0.04) Adobe Flash Player 11 ActiveX (11.7.700.224) - (11.8.800.174) Adobe Flash Player 11 Plugin (11.7.700.224) - (11.8.800.174) Adobe Reader XI (11....SureDesk 4.0 Release Notes
SureDesk 4.0 June 24, 2013 Overview Brand new SureDesk enviroment accessable from https://so4.suretech.com/. Standard software Adobe Acrobat Adobe Flash Player 11 ActiveX (11.7.700.224) Adobe Flash Player 11 Plugin (11.7.700.224) Adobe Reader XI (11.0.03) Box Edit (1.1....SureDesk 3.5 Release Notes
Release Notes for SureDesk™ 3.5 This update made improvements on the back end that allow for a faster more efficient deployment of new SureDesks™. Changes Behind the scenes upgrade to administration panel. Users with SureDesk™ 3.5 will need to log in with their email address as ...SureDesk 3.0 Release Notes
SureDesk™ 3.0 is scheduled for release November 1, 2010 This is the groundbreaking release of SureDesk service that after 14 months of testing and experience finally meets our total requirements for performance, customization AND low flat fee subscription cost. All new users will be rolled out on this new ...Release Notes Template v.3.3617.SVN###
12/17/2010 - Release to Production Features and Enhancements Performance Optimization Users and Groups Making and Editing Posts Load Testing and Infrastructure Development New Features - SJWorks.org - Website scraping for updating organizations Bug Fixes - Groups are created as private email lists by default ...QuoTap Release Notes v.0.1.SVN###
Instructions for Version Releases DATE - Release to QA Testing DATE - Release to Production Ticket List to be completed Features and Enhancements Performance Optimization Users and Groups Making and Editing Posts Load Testing and Infrastructure Development Bug Fixes ...TopazPort release 0.3.3511
11/11/2010 - Release to Production Features and Enhancements New Features Customized searching on a per-site basis with the advsearch object. Performance Optimization Users and Groups Editing group properties creates history. Groups can have extended properties on a per-site basis. Making and Editing Posts Check to see if ...SureDesk 1.0 Release Notes
SureDesk™ 1.0 Released September 1, 2009 Benefits Windows Professional desktop including FireFox, Internet Explorer 7, Flash player, Adobe Acrobat Reader, Microsoft Applications available as subscription add ons Remoted hosted virtual workstations that deliver an office networked workstation Configurable to any work group requirements with individual or network software, custom ...SureDesk 2.1 Release Notes
SureDesk™ 2.1 is scheduled for release July 1, 2010 New Benefits Automatic software updates Less local disk space required for software, offering cost savings to clientsSureDesk 2.0 Release Notes
SureDesk™ 2.0 is scheduled for release December 1, 2009 This is a major migration between facilities in different parts of the country. We expect no interruptions, we appreciate your cooperation and patience as the transition is made at no cost to any of our existing SureDesk™ users. New Benefits ...TopazPort release 0.3.2109
09/09/2008 - Release to Production Ticket List to be completed Features and Enhancements Performance Optimization Users and Groups Site groups have been removed from the subscription list. Site groups no longer appear in a user's "member of" list. Making and Editing Posts ...TopazPort release 0.3.1828
6/28/2008 - Release to Production Features and Enhancements Performance Optimization Users and Groups The basic ability to have people sign a master service agreement was added. This is a feature that is not particularly generalized and will be improved upon. Making and Editing Posts Load Testing ...Release Procedure
Instructions for Version Releases check the latest completed ticket report fill in the entries under Features and Enhancements and Bug Fixes using the latest closed ticket information Follow the QA Test Plan before publishing to ProductionTopazPort Release 0.3.1701
Instructions for Version Releases
April 25, 2008 - Release to QA Testing
May 1, 2008 - Release to Production
Ticket List To Be Completed
Reference Ticket List
Features and Enhancements
Performance Optimization
Site Performance: Query Counts on homepage down to #?
Making ...